Política de envio
Shipping Policy
Last updated: 17 August 2026
Thank you for shopping with us. We aim to provide reliable and affordable delivery while keeping you informed throughout the shipping process.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, sales events, or circumstances beyond our control, processing may take slightly longer. We will make reasonable efforts to keep you informed of any significant delays.
2. Delivery Times
Delivery times depend on the destination, product availability, shipping method selected at checkout and the fulfilment location.
United Kingdom
- Estimated delivery: 5–15 business days
- Processing time: 1–3 business days
Europe
- Estimated delivery: 7–20 business days
International Orders
- Estimated delivery: 10–30 business days
Please note that delivery estimates are not guaranteed. Delays may occur because of customs, postal services, courier disruptions, adverse weather, peak shopping periods or other circumstances outside our control.
3. Shipping Charges
Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.
Where free shipping is offered, the applicable shipping method will be selected by us based on the destination and availability.
4. Tracking
Where tracking is available, you will receive a tracking number after your order has been dispatched.
Tracking information may take several days to become active after the parcel has been handed to the carrier.
You can use the tracking information provided to monitor the progress of your delivery.
5. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate with the shipping provider.
Before contacting us, please check:
- Your tracking information
- That your delivery address was entered correctly
- Whether a neighbour or safe location received the parcel
- Whether the courier has attempted delivery
If an order is confirmed as lost by the carrier, we will work with the shipping provider and, where appropriate, offer a replacement or other suitable resolution in accordance with applicable consumer law.
6. Incorrect Delivery Address
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you notice that your address is incorrect, please contact us as soon as possible. We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after fulfilment has begun.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
7. Customs, Duties and Taxes
For international orders, customs duties, import taxes or other charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays.
8. Split Shipments
Some orders containing multiple products may be shipped separately because products can be fulfilled from different warehouses or locations.
If this happens, you may receive more than one tracking number and your items may arrive at different times. You will not normally be charged an additional shipping fee because of a split shipment.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging.
Contact us as soon as possible with your order number and supporting photographs so that we can investigate the issue with the carrier or fulfilment provider.
10. Delivery Estimates
Delivery times shown on our website are estimates only and are not guaranteed delivery dates.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs clearance, strikes, severe weather, natural disasters, public health emergencies or other unforeseen events.
Nothing in this policy affects your statutory rights under applicable consumer protection law.
11. Contact Us
If you have questions about your order or shipping, please contact us through the contact details provided on our website.
Please include your order number when contacting us so that we can assist you as quickly as possible.
Thank you for choosing our store.