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Terms of Service
Last updated: 17 August 2026
Welcome to CPO GLOBAL. These Terms of Service govern your use of our website and your purchase of products from us.
By accessing our website, placing an order or using our services, you agree to these Terms of Service. Please read them carefully before placing an order.
1. About Us
This website is operated by:
Business/Store Name: CPO GLOBAL
Business Address: LONDON, UNITED KINGDOM
Email: Cpoglobalcommerce@gmail.com
Website: www.cpotrendy.com
If you have any questions about these Terms or your order, please contact us using the details above.
2. Using Our Website
You agree to use our website lawfully and not to:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with the security or operation of the website.
- Copy, reproduce or commercially exploit our website content without permission.
- Provide false or misleading information when placing an order.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
Minor differences in packaging, labels or product presentation may occur where manufacturers or fulfilment suppliers update their packaging or product design, provided the product supplied remains materially consistent with the description purchased.
We do not guarantee that every product will always be available.
If a product becomes unavailable after you place an order, we will contact you and may offer a suitable alternative or provide a refund.
4. Prices and Payment
All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.
We reserve the right to correct genuine pricing errors.
Payment must be successfully received before an order is processed, unless otherwise agreed.
We accept the payment methods displayed at checkout.
By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation by email.
An order is accepted when we confirm that it has been accepted for processing or when the products are dispatched, whichever occurs first.
We may refuse or cancel an order where:
- The product is unavailable.
- There has been a genuine pricing or product description error.
- We suspect fraudulent or unauthorised activity.
- The order cannot reasonably be fulfilled.
- We are required to do so by law.
If we cancel an order after payment has been taken, we will provide an appropriate refund.
6. Shipping and Delivery
We use third-party fulfilment and shipping providers to process and deliver orders. This may include CJdropshipping and its associated suppliers and carriers.
Delivery times shown on our website are estimates unless a specific delivery date has been expressly agreed.
Delivery times can be affected by factors outside our reasonable control, including:
- Customs processing.
- Courier delays.
- Severe weather.
- Strikes or industrial action.
- Incorrect or incomplete delivery information.
- Public holidays.
- International shipping restrictions.
- Other circumstances outside our reasonable control.
We will make reasonable efforts to ensure that your order reaches you within the stated delivery timeframe.
Unless otherwise agreed, UK consumer law generally requires goods sold online to be delivered without undue delay and within 30 days.
If your order is significantly delayed, please contact us so that we can investigate the delivery with the relevant carrier or fulfilment provider.
7. International Orders, Customs and Import Charges
For orders delivered outside the United Kingdom, additional customs duties, import taxes or other charges may apply depending on the destination country.
Where such charges are legally payable by the customer, the customer may be responsible for them.
Customers are responsible for providing an accurate delivery address and any information reasonably required for customs clearance.
We cannot guarantee that customs authorities will not delay or inspect an international shipment.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional delivery costs may apply where legally permitted.
Please contact us as soon as possible if you realise that your delivery information is incorrect.
We cannot guarantee that an address can be changed after an order has entered fulfilment.
9. Right to Cancel
If you are a UK consumer purchasing goods online, you generally have a statutory right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you wish to cancel an order, please contact us at: Cpoglobalcommerce@gmail.com
You should clearly state that you wish to cancel your order and provide your order number.
After cancelling, you should return the goods within 14 days unless we have agreed otherwise.
The customer may generally be responsible for the direct cost of returning goods where the law allows this and where the customer was informed of this before purchase.
Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, such as personalised or customised goods, or certain sealed goods that cannot be returned for health or hygiene reasons once opened.
10. Returns and Refunds
Our separate Return and Refund Policy explains our return procedure and should be read together with these Terms.
Nothing in our policies removes or limits any consumer rights that cannot legally be excluded.
Where a customer exercises a statutory cancellation right, refunds will be processed in accordance with applicable law.
Where appropriate, we may wait until the goods have been returned or the customer provides evidence that the goods have been sent back before processing the refund.
Refunds will normally be made using the original payment method.
11. Faulty, Damaged or Incorrect Products
If you receive a product that is:
- Faulty;
- Damaged;
- Significantly different from its description; or
- Not fit for its intended purpose,
please contact us as soon as reasonably possible with your order number and details of the problem.
Where appropriate, we may ask for photographs or other evidence to help us investigate the issue.
Consumers have statutory rights regarding goods that are not as described, not of satisfactory quality or not fit for purpose. These rights cannot be excluded by these Terms.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
12. Product Safety
Customers must use products in accordance with the manufacturer's instructions, warnings and intended purpose.
We are not responsible for damage or injury caused by misuse, modification, improper installation or failure to follow applicable instructions, except where liability cannot legally be excluded or limited.
Where a product has specific safety instructions or warnings, customers should read them carefully before use.
13. Third-Party Suppliers and Fulfilment
We may use third-party manufacturers, suppliers, fulfilment companies and delivery providers to fulfil customer orders.
This may include CJdropshipping and its associated fulfilment and logistics partners.
Using third-party suppliers does not remove or reduce any statutory rights you have against us as the retailer.
We remain responsible for dealing with your order and applicable consumer rights in accordance with UK law.
14. Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, designs and other materials, belongs to us or is used with permission.
You may not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission.
15. Promotions and Discounts
Promotional codes and discounts may be subject to specific conditions stated at the time they are offered.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- We may limit the use of promotional codes to one per customer or order.
- Promotions cannot necessarily be combined.
- Promotional offers may be subject to availability and a specified expiry date.
We will not withdraw a promotion unfairly after a customer has validly relied on an offer.
16. Reviews and Customer Content
Where our website allows customers to submit reviews, photographs, comments or other content, you must ensure that your submissions are truthful, lawful and do not infringe another person's rights.
You must not submit:
- False or misleading reviews.
- Abusive or offensive content.
- Spam.
- Content that infringes copyright or trademarks.
- Content containing another person's private information without permission.
We may remove content that breaches these requirements.
We will not present reviews as genuine customer experiences where we know they are not genuine.
17. Website Availability
We aim to keep our website available and functioning properly but cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of maintenance, technical problems, updates or circumstances outside our reasonable control.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects rights that you have under applicable consumer protection legislation.
19. Events Outside Our Control
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances reasonably beyond our control.
Such circumstances may include natural disasters, serious weather events, war, civil unrest, government restrictions, industrial disputes, major transport disruption, widespread technical failures, pandemics or significant disruption to supply chains.
Where possible, we will keep customers informed and take reasonable steps to minimise the impact.
20. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
By placing an order, you acknowledge that your information may need to be shared with payment processors, fulfilment providers, shipping companies and other service providers where reasonably necessary to process and deliver your order and provide customer support.
21. Complaints
If you have a complaint about an order or our service, please contact us at:
Cpoglobalcommerce@gmail.com
Please provide your order number and explain the issue clearly.
We will make reasonable efforts to investigate and resolve complaints promptly and fairly.
22. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, technology or legal requirements.
The version applicable to your order will generally be the version in force when you placed your order.
We will not use a later change to remove statutory rights that apply to an order you have already placed.
23. Governing Law
These Terms are governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.
If you are a consumer living elsewhere in the UK, you may also have rights under the mandatory consumer protection laws applicable to your place of residence.
24. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
25. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies expressly referred to at checkout, form the terms governing your purchase from our store.
Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.
26. Contact Us
For questions, complaints, returns or other enquiries, please contact:
CPO GLOBAL
Email: Cpoglobalcommerce@gmail.com
Address: London,United Kingdom
We aim to respond to customer enquiries as soon as reasonably possible.
Important: Nothing in these Terms affects your statutory rights as a consumer.