Endurgreiðslustefna

Last updated: 3 November 2026

For returns, refunds or cancellations, email cpoglobalcommerce@gmail.com with your order number and the items concerned.

Our 30-day returns policy

You can request a return within 30 days of receiving your order. For voluntary change-of-mind returns beyond any statutory cancellation period, items should be unused, with their tags and original packaging, and accompanied by proof of purchase. This policy is in addition to your statutory rights.

How to arrange a return

Email cpoglobalcommerce@gmail.com before posting an item. We will explain the return process and provide the correct physical return address and any available return-label instructions. Please use the physical destination provided in your return instructions when posting a parcel.

Please include your order number, the item you wish to return and, if there is a fault, a description of the problem. Photographs can help us assess damaged or incorrect items. Keep proof of postage.

UK and EU cancellation rights

Where statutory online cancellation rights apply, you may tell us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to send the goods back. You may inspect goods as you would in a shop; any lawful deduction for handling beyond that will be explained.

You can cancel by emailing cpoglobalcommerce@gmail.com with a clear statement and your order details. You do not have to use a particular form. Asking for return instructions does not remove or delay your cancellation rights.

Faulty, damaged or incorrect items

Contact us as soon as possible if your order arrives damaged, is faulty or does not match its description. We will arrange an appropriate remedy and reasonable return-postage arrangements. The 30-day voluntary returns window does not limit your statutory rights.

Return postage

Contact us for the correct return destination and postage instructions before sending a parcel. We will confirm the arrangements for your return and any available label. Any postage arrangements remain subject to your statutory rights.

Exceptions

Some change-of-mind returns may be excluded where the law allows, including personalised goods, perishables and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exclusions do not remove rights where goods are faulty or not as described.

Sale items retain the same statutory rights as full-price items. Gift cards are excluded from our voluntary returns policy where permitted by law.

Refunds and exchanges

Eligible refunds are made to the original payment method. For statutory cancellations of goods, we issue refunds without unnecessary delay and within 14 days of receiving the goods back or evidence that they have been sent back, whichever is earlier. Where required, this includes the original standard delivery charge; any extra cost for a premium delivery service is not refunded. Your payment provider may take additional time to display the credit.

For an exchange, contact cpoglobalcommerce@gmail.com so we can confirm the return and availability of the replacement item before you place another order.

Nothing in this policy limits mandatory consumer rights in your country.